Comcast is the world’s largest mass media and communications company, providing cable, internet, and telephone service to millions of customers in 40 US states and the District of Columbia.
Aside from communications, Comcast also operates and manages film and TV content. Because of this, it has become a dream for many fresh graduates and seasoned professionals to come apply at the world’s leading communications firm.
Comcast is regularly recognized for being one of the top places to work in because of its fun environment and impressive array of benefits. Read on as we discuss the Comcast application and how you can be part of an exciting and dynamic team.
Comcast is the world’s largest mass media and communications company. It is also known as the US’s largest cable company and internet service provider for homes, and the third largest telephone service provider.
Aside from providing cable, internet, and telephone services, Comcast also produces and operates film and TV content since it bought NBCUniversal in 2011. Under its wing, Comcast operates cable channels like E! Entertainment Television, national channels like NBC, and major film studios like Universal Pictures and Universal Parks & Resorts.
The company began in 1963 when Ralph J. Roberts bought American Cable Systems. Back then, the company was a small cable provider in Mississippi and had five channels and 15,000 subscribers.
The name was changed to Comcast Corporation in 1969, after combining the words ‘communication’ and ‘broadcast.’ It began buying other companies to expand its national presence.
In 1990, Roberts’ son, Brian L. Roberts, became president, and by 1994, Comcast was the US’s third largest cable operator. In 2001, Comcast bought AT&T Broadband, cementing Comcast as the country’s largest cable provider.
Today, Comcast hires 1260,000 employees who work together to provide service for residential and commercial customers in 40 US states and the District of Columbia. Its headquarters are located in Philadelphia, Pennsylvania, but it also has corporate offices in Atlanta, Detroit, Denver, and Manchester in New Hampshire.
Apply to Comcast Online
Apply on the careers page of the official website. The careers page is a slide show where you can navigate between ‘Personalize My Experience,’ ‘Why Choose Comcast,’ ‘Job Opportunities,’ ‘Campus Programs,’ ‘Military and Veterans,’ ‘Events,’ ‘Locations,’ and ‘FAQs.’
If you apply using ‘Personalize My Experience,’ you will be asked to log in via Facebook or LinkedIn and the jobs that suit your interests will appear.
You may also apply on the ‘Job Opportunities’ tab where you can select between technology, corporate, leadership, sales, field technician, and call center. Once you select the division you would like to apply for, the subdivisions of the Comcast job opportunities will appear.
After you select the sub-division, you may search for a job or join the talent network where you can leave your job inquiry and be notified of job openings that suit your qualifications.
If you choose to search for Comcast job openings, a new page will load where you can enter keywords, area of talent, and location (state, zip code, or within a certain number of miles). The related Comcast job openings will appear, and you can click on the job title to read the job summary, core responsibilities, job specifications, and additional requirements.
If you wish to apply, you may click ‘Get Started’ at the bottom of the page to log in to your Comcast profile if you have one already.
The recruiting team will review your inquiry and if qualified, will contact you for an interview.
Working at Comcast
Comcast has received several awards and citations for its employee relations and diversity, and has been recognized several times for being one of the “top places to work” in.
In 2008, Black Enterprise magazine rated Comcast as one of the top 15 companies that respects employee diversity.
In 2009, CableFAX magazine included Comcast in the “Top 10 Places to Work in Cable,” recognizing the company’s “scale, savvy, and vision.” The same year, The Boston Globe declared Comcast as the city’s top place to work in.
Comcast believes that it is their employees that brings the company to the forefront of change at an amazing pace. The company credits this to its employees who bring leading products and services to millions of customers each day.
Minimum Age for Employment at Comcast
The minimum age for a career is 18. If you are aged 18 or above, energetic, and possess good customer service skills, click here to start applying to Comcast.
Hours of Operation at Comcast
Standard hours are 24 hours a day, seven days a week.
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Available Comcast Career Opportunities
Comcast career opportunities suit all qualifications, but candidates must have a passion for teamwork and share the company’s vision of leading the future’s media and technology needs and revolutionizing industries.
Because Comcast is the world’s largest mass media and communications company, the company must fill hundreds of career opportunities in a vast range of fields and locations.
Most job openings are service-oriented, so the company wants to meet those who are passionate, personable, and attentive. The company is frequently on the look out for entry-level and managerial applicants who can meet the company’s strict standards.
If you believe you have the perfect qualifications to be part of this team, you may visit the careers page to start applying.
- Customer Service Representative
- Customer Loyalty Representative
- Bilingual Business Services Representative
- Field Technician
- Planning and Design Requisition Technician
- Financial Analyst
- Installation Technician
- Account Executive
- Marketing Coordinator
- Customer Care Manager
- Office Assistant
- Human Resources Representative
- Call Center Representative
- Warehouse Representative
- Communications Technician
- Retail Sales Representative
- Facilities Technician
- Payment Center Representative
Comcast Job Descriptions
Customer Service Representative – customer service representatives interact with customers and handle all inquiries. As part of customer interaction, they may need to resolve issues and sell the company’s products and services.
Customer service representatives receive competitive compensation along with many incentives and prizes.
Field Technician – field technicians resolve technical issues and connect the company’s home entertainment, security and networking equipment. They must be physically able and have a mix of customer service skills and technical knowledge.
Field technicians must also have problem solving skills and a passion for technology and customer service. They normally receive outstanding compensation and commission.
Comcast Application and Interview Tips
The process of applying begins by submitting a job inquiry on the careers page of its official website. After the communications company reviews your employment form and finds you suitable for the job you are applying for, you will be invited to an interview.
The interview will depend on the position you are applying for, with the process lasting from a week to a month. Those applying for entry-level positions will have a faster hiring process, while those applying for technical and management positions will have a more extensive process.
Before scheduling you for an interview, the recruiting team will perform a brief phone interview lasting up to 15 minutes. Those who pass this pre-screening will be invited to a face to face interview, either one on one or with a panel.
Your interview will focus on your personal details, employment history, relevant job skills, character references, and flexibility of schedule. After reviewing your resume to make sure it is accurate, your interviewer will ask you a series of questions related to your Comcast job, like:
- Why do you want to apply at Comcast?
- What do you think good customer service means?
- What skills would qualify you for this job?
- What are your short-term and long-term goals?
- Where do you see yourself in the next five years?
You may also be asked situational questions to gauge how you would react to usual situations. When answering, always prioritize the needs of the customer and to employ good customer service.
Below are some samples of situational questions you may be asked during your interview:
- Can you tell me a mistake you made on the job and how you fixed it?
- A customer is upset because he didn’t like a particular service. How would you handle the situation?
- Can you tell us about a time you had a challenge? How did you overcome it?
- How would you convince a customer to buy a certain product or service?
While these questions are fictional, it is important to answer well because your interviewer will assume that that’s how you would react when you are accepted for the job.
Coming up with answers for the above questions would be a good idea to come off as confident and experienced when they are asked. Anticipating questions ahead of time will also give you enough time to think about it and come up with the best answer.
For management positions, the interview will focus on past experience in retail and store management. Sample questions would be:
- What problems and challenges did you face in your last job and how did you handle them?
- What can you do to improve Comcast’s service?
- What do you find are the most difficult decisions to make?
- How would you handle a large team?
During your interview, it is advisable to highlight past successes and talk about what you did as an employee or manager. Make the company want to hire you by proving you are hardworking and passionate through stories or past experience.
Aside from the interview, you might also be asked to sell a random item to your interviewer, like a pen. If you’re applying for a technical position, you might also be asked to test your technical abilities related to the position you are applying for.
Make sure to come in an attire that is professional. You do not need to wear a fancy outfit, but a professional look will make your interviewer take your candidacy seriously.
For men, a button down shirt and slacks will impress your interviewer, and for women, a blouse paired with a modest skirt or slacks will send the message that you are confident and capable for the job.
It is advisable to stay away from over-the-top makeup or outrageous styles. The company usually hire those who show enthusiastic personalities and who come in looking professional.
During the interview, bring an accurate and updated copy of your resume. An updated resume will help your interviewer understand your qualifications better and see if you are qualified for the position you are applying for.
Before going to your interview, it is a good idea to familiarize yourself with the communications company. You can either visit its website to learn everything you can about its history, product offering, and customer-employee interaction.
It is also a good idea to brush up on your general and specific knowledge on cable and internet services. The interviewer will most likely ask for technical skills related to communications.
You will also be asked what you know or like about the company, so it’s best to come prepared to impress your interviewer.
Always answer in polite and respectful tones, and highlight your responses with stories on how you are qualified to be part of the team. Cite stories, experiences, or suggestions that would make them want to hire you.
After the interview, thank your interviewer for setting aside time to meet you and mention how eager you are to start working at the retail chain. You may follow-up after a few days to show that you are serious about the job.
Benefits of Working at Comcast
Comcast offers a competitive base pay and impressive compensation package with career growth potential. The communication company also offers an exciting and fun working environment for those interested in working in media.
Below are some of the other benefits you can earn after you get hired:
- Medical plans
- Dental plans
- Vision plans
- Prescription plans
- Life and accident insurance
- Short-term and long-term disability
- Stock purchase plan
- Flexible spending account
- Comcast 401(k) Plan at a 3% contribution rate on the first of the month following three months of service
Aside from these benefits, those who pass their interview can also enjoy these benefits:
- Courtesy services, such as free digital TV and Internet service, discounted phone service, mobile broadband, and home security service, and home technology support
- Employee Assistance Program
- Commuter benefits
- Legal services
- Adoption assistance
- Property and casualty insurance
- Pet insurance
- Identity theft insurance
- Education Assistance Program
- Employee discounts from Apple AT&T, Verizon, Avis, Dell, GM, Microsoft, Sony Style, Chase at Work, Ford, Marriot hotels, Philadelphia Hotels, Wells Fargo at Work