Convergys is an American corporation known for its global support of companies through customer management and information management. It has established its presence by working with many Fortune 500 companies, proving that they are preferred by the best.
The company employs 89,000 employees in 70 customer contact centers and facilities in Asia, North America, South America, Europe, the Middle East, and Africa. Because of its global presence and its comprehensive benefits package, the company are popular among those seeking entry-level and management jobs.
Find out more as we discuss the Convergys application and how you can make the most out of it.
History of Convergys
Convergys is an American corporation that provides customer management and information management services to large corporations. These services include self-service, agent assisted, and care software for financial services, communications, retail, technology, government, and healthcare markets.
Other services may include convergent billing and business support systems for product and order management, revenue management, and customer care management.
The company began as Cincinnati Bell Information Systems and MATRIXX, both of which are subsidiaries of Cincinnati Bell. In 1998, an IPO made Convergys an independent company, and soon, its Cincinnati, Ohio headquarters has acquired many clients.
Today, the company employs 89,000 employees in 70 customer contact centers and facilities in India, the Philippines, Indonesia, Vietnam, Canada, the US, Honduras, Costa Rica, and other locations in Europe, the Middle East, and Africa. It earn $2 in annual revenues.
Applying Online to Convergys
The Convergys online form may be done on the careers page of its official website. You may start by searching for jobs by keyword and location.
You may also start by searching for a job around the world, or searching for a job in the US. If you search for a job in the US, a map of the country will appear, with the number of postings available in each state.
If you select the state that applies to you, the list of openings will appear, with a brief description of the job title. If you click on the job title, you may read the location, job type, minimum requirements, salary, and benefits.
If you wish to apply, you may click ‘Apply Now’ on the top part of the page. You may also join Convergys’s talent network, where you can leave your resume and be notified with job opportunities that match your qualifications.
The recruiting team will review your information and if qualified, will contact you for an interview.
Working at Convergys
Convergys has created a community where its employees love where they work, who they work with, and how they work. The company considers itself an expert in developing lasting relationships with its employees.
Convergys believes that when its employees feel valued, encouraged, and supported, they can do more than what they thought was possible. Employees come in different shapes and sizes, but they all have the desire to learn and grow, so the global firm is dedicated to giving its employees what they need to succeed.
The American corporation is committed to the diversity of its employees, and respects the differences that make each employee unique. It believes that it is this uniqueness that makes working at Convergys an even more exciting prospect, which can help serve clients better.
Convergys is also committed to building relationships in the communities it works in by developing a giving and volunteering spirit amongst its employees.
Because many clients are Fortune 500 companies, Convergys hires individuals who are good listeners, committed to acting in the best interest of its clients, and who value teamwork.
Minimum Age for Employment at Convergys
The minimum age for a career is 18. If you are aged 18 or above, friendly, cheerful, and dedicated, check out the career opportunities on the careers page of their official website.
Hours of Operation at Convergys
Standard hours are 24 hours a day, seven days a week.
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Available Convergys Career Opportunities
Job positions are open to positive and dedicated people who are eager to learn the business, advance within the company, and grow in their careers.
Experienced and entry-level job seekers have many positions and departments to choose from. If you’re looking at a fresh start at a career in customer service, start on the careers page and apply for any of the following job openings:
- Telecommunications Customer Service Associate
- Customer Service and Problems Resolution Representative
- Technical Support Manager
- Training and Quality Associate
Start applying today!
Convergys Job Descriptions
Convergys offers many job employment opportunities for those looking to start a challenging yet fun career in outsourcing and customer service. The outsourcing firm must constantly fill entry-level and management jobs in its many locations worldwide.
If you believe you are motivated, dedicated, and with a strong passion for customer service, you might be what Convergys is looking for. Start applying now.
Customer Service Associate – customer service associates interface with customers via inbound or outbound calls or over the internet to sell basic products or services. They also process customer orders, provide and receive necessary information, and handle other customer service requests.
Aspiring customer service associates must have a high school diploma or an equivalent, strong communication skills, and the ability to provide customer service while problem solving and analyzing customer information.
Customer Service and Problems Resolution Representative – customer service and problems resolution representatives interface with customers via inbound or outbound calls or over the internet to resolve routine problems with products or services.
Those who wish to apply for this position must have strong communication skills, the ability to solve problems and offer solutions, and to work quickly to ensure problems are resolved in a timely manner.
Technical Support Manager – technical support managers support, coach, develop, and supervise technical engineers and technical support staff to maintain quality, case and call management, and customer management. Technical support managers must have technical expertise, technical proficiency, and excellent troubleshooting skills.
Convergys Application and Interview Tips
Applicants can begin applying online at the careers page of the official website and waiting for an interview schedule. Some applicants may undergo immediate interviews, while some may have to wait until a month before they are accommodated.
After the recruiting team reviews your information and finds you suitable, they will contact you for an interview. The interview will give Convergys the chance to know your qualifications and see if you are suited for the global outsourcing firm.
The Convergys interview process is simple and begins with a phone screening and assessment testing. The process takes a week up to two weeks.
Show a friendly personality and an outgoing attitude throughout the interview, as Convergys hiring managers look for dynamic individuals who want to grow within the company. Most importantly, interviewees should be customer service oriented.
The Convergys interview will focus on standard questions, and will heavily discuss your personal details, employment history, job skills, work ethics, and flexibility of schedule. Since it is a customer service oriented business, the questions will also focus on your customer service skills.
Before you come in to your interview, it is a good idea to read about the company’s mission, values, and policies. This will send the message that you have done your research and that you are genuinely interested in joining the team.
Coming to your interview prepared will also make you more confident and impress your interviewer. Aside from confirming your personal and employment details, the Convergys interviewer will also ask you the following questions:
- How do you ensure that you provide customers with the best possible service?
- Are you okay with a flexible schedule?
- How would you define passion?
- Why do you want to work for Convergys?
- How do you define customer service?
You may also be asked situational questions to see how you would react to common situations. In your answers, always use your best judgment and prioritize customer service:
- How would you deal with an angry and unreasonable caller?
- Can you describe a time when your work was criticized? How did you handle it?
- Can you tell me about a time when you had trouble with a boss, co worker, or customer? How did you resolve it?
- Can you describe a time when you had to deal with almost impossible demands?
It’s a good idea to take a few seconds to carefully consider the question before answering. Taking the time to think of the best answer saves you from embarrassment through fumbling and stuttering.
It is also a good idea to prepare answers to possible questions before your interview to have enough time to think of the best response. Coming prepared will make your interviewer think you are self-assured and capable for the Convergys job you’re applying for.
Talk about your experiences in customer service if you have any. Talk about how you handled orders, assisted callers, and worked with your teammates and managers.
For your interview, sharing stories and experiences that show how passionate and diligent you are will give your interviewer a better picture of how you will be once you are hired. If you have no prior experience, make them want to hire you by saying you’re passionate, focused, and can work under pressure and minimal supervision.
If you are pursuing a management position, your interview will focus on skills and experiences related to managing a team. Aside from questions focusing on customer service skills and employment history, interviewers may also ask how you handle employees, day to day operations, and meeting team targets.
You do not need to dress in a suit and tie for your Convergys interview, but it’s still a good idea to come in clean and presentable clothes. A simple dress shirt, slacks, and leather shoes are good options for men, while women may wear a blouse with slacks or a skirt to show professionalism.
Coming in clean, well thought of clothes will make you professional and will add points to your candidacy. It is important to keep in mind that Convergys likes cheerful and passionate individuals who can provide professionalism and exceptional service to its valued customers.
Benefits of Working at Convergys
Those who pass their Convergys job interview will find a challenging yet exciting work environment with diverse teams and a commitment to career growth. Convergys is dedicated to providing employees with proper personal, professional, physical, and financial growth.
These exciting benefit packages await successful applicants at Convergys. Start applying and submit through the Convergys website.
- Exclusive Provider Organization (EPO) medical plans
- Health Maintenance Organization (HMO) medical plans or Preferred Provider Organization (PPO) medical plans with a Healthcare Reimbursement Account (HRA) or Healthcare Savings Account (HSA)
- Dental coverage options, including base and comprehensive plans
- vision care plan to cover expenses associated with routine eye examinations, contact lenses and glasses
- Basic life insurance and accidental death and dismemberment (AD&D) insurance at no cost to eligible employees
- Eligible employees whose illness or disability extends beyond seven calendar days are provided with benefits under our disability plan
- Various types of leaves of absence are also available to employees, including family/medical, military or personal
- Retirement Savings Plan
- Employee Stock Purchase Plan
Additional perks provided by Convergys include:
- LifeBalance, a free assistance program that promotes work-life balance
- Tuition Reimbursement Plans
- Employee Assistance Program
- Employee Discount Program on thousands of name brand merchants